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'Effective product returns strategies and programs can result in
increased revenues, lower costs, improved profitability and enhanced
levels of customer service.'
James Stock, Thomas Speh and Herbert Shear (2006)
The database records damaged, faulty and incorrectly ordered or dispatched goods returned by customers.
Tracking applies to write-offs, returns to stock and replacement goods.
The system maintains a complete history of communications with customers and with the shipping agents.
It produces returns notes and other standard documents that form part of the returns process.
Analysis of patterns of returns highlights possible manufacturing problems and impact on stock levels.
Analysis of shipping agents' and carriers' performance extends the monitoring process. Periodic reports provide operational and financial information.
A systematic approach to product returns:
An international manufacturer and supplier of fabrics, paints and wallpapers.
Microsoft Access and VBA.